Exchanges, Returns, and Refunds

Exchanges and returns of products sold remotely are governed by Decree-Law nº 24/2014, of 14 February.

All electronic components such as Headphones, watches, Earphones, Chargers, repair components, Glass guards, etc., are exclusive products for specialized retailers. Skybluelectronics will not accept returns for evident evidence of negligence, incorrect handling, or use in bad faith.

Return conditions:

1. a) Termination of the contract can be requested in the Request Returns section at the bottom of the website. In order for the free resolution period to be respected, it is sufficient that your communication regarding the exercise of the right of free resolution is sent to Skybluelectronics before the end of the withdrawal period.
2. b) Exchanges/returns of products ordered will only be accepted up to 14 days after the date of receipt of the order, as described in the legislation that regulates this sector. Returned products must be accompanied by the invoice, manuals, accessories and original packaging intact, and any associated offers, as sold and sent to the customer. Otherwise Skybluelectronics reserves the right not to accept the return.

You must return the goods properly packaged, with original packaging, to the following address:

Alfatalent Unipessoal Lda

Rua 5 de outubro, no.57, 2080-052 Almeirim Portugal.

Warning:

Write the Return number on a piece of paper or a self-adhesive label and visibly stick it on the outside of the package.

 

You should only write DVD No….

*All packages that do not have the DVD number on the outside will be automatically rejected and returned.

 The costs of returning the order will always be fully borne by the customer, regardless of their nature or size. If the product to be returned cannot be returned by regular mail, its cost may reach a maximum of €100, depending on the volume and weight of the product to be returned.

In the case of reimbursement, this will always be made through the method of bank transfer, and will only be carried out after verification by Skybluelectronics of the conformity of the product’s condition, as well as its packaging, manuals, accessories, and warranty seals. Refunds will be processed within a maximum period of 20 days. Returns by mistake/customer dissatisfaction without justification will have an administrative cost of €10 on the amount to be returned.

Returns of products whose guarantee/security seal is torn, cut, or violated or products whose consumables are used and their respective packaging open or other conditions that make their resale impossible will not be accepted.

If the product to be returned has an offer, it must also be returned in perfect condition and in its original packaging, otherwise, Skybluelectronics will deduct the value of the product from the amount to be returned to the customer.

Returns of any products (broken or under warranty) that are sent to our offices will not be accepted.

Returns of any products ordered or customized for the customer will not be accepted.

1. i) Returns or exchanges of items after use will not be accepted. The customer will be liable for the depreciation of the good if the manipulation carried out to inspect the nature, characteristics, and functioning of this good exceeds the manipulation that is usually allowed in a commercial establishment, in which case it is considered that the good does not meet the conditions for the termination of the contract can be concluded and therefore the return or exchange is not accepted by Skybluelectronics.

Exchanges due to customer dissatisfaction or mistake will only be accepted if all the conditions for exchange/return are met. An administrative cost of €5 will be deducted from the amount paid for the item in exchange. The amount can be returned to the customer through a credit note in the customer account so that it can be used in the next order within 30 days.

If the customer finds that the product packaging is torn, open, or in poor condition, he must refuse the order and indicate on the shipping note the reason for the refusal. If the customer accepts the order and it is in poor condition, he must always mention on the delivery note that it was damaged and if he does not, the responsibility will be borne by the customer.

Note: The deadline for analyzing returns may take 14 business days.

Return requests may take 48 hours to be confirmed.

Items not accepted for Returns/Exchanges*

*Without prejudice to the exercise of the recurring rights of consumer goods.

Large household appliances, large televisions with diagonal screens equal to or greater than 66cm (26”) as long as they have been opened or the security seals have been violated;

Hardware (fixed computers, laptops, tablets, printers, scanners), External and Peripheral Disks (components), Computer consumables (ink/toners), Consoles provided they have been opened or the security seals violated;

Cell phones, Smartphone’s, their batteries and accessories (earphones), GPS and internet cards, Software, CD’s, DVD’s and games, as long as they have been opened or the security seals have been violated;

Items ordered by catalogue, made-to-measure or personalized;

Motor vehicles;

LCD, flex, Touch screen, lenses, repair components, chips, etc., which are with open packaging and without the protective film;

Hygiene or personal care items (eg earphones and headphones), regardless of whether they are sealed.

Important:

When receiving your order, always check that the box is not crumpled and the products are not damaged, if this happens, you must reject the order immediately and complain on the CTT shipping guide.

Skybluelectronics will not be responsible for orders that are accepted under the conditions described above. You have up to 24 hours after receipt to report a problem with your order.

Jurisdiction

In the event of a dispute, the courts of the district of Lisbon will be competent, renouncing any other legal jurisdiction.

Warranty and Damages

The guarantee of all products sold by Skybluelectronics is established exclusively by the manufacturer of the same and assumes its correct use in accordance with its rules of use.

The duration of the guarantee may be unilaterally altered by the manufacturer and may also vary depending on the type of product and its use (eg articles for professional use may have a 1 year guarantee, if the manufacturer so determines, accessories such as batteries and earphones that come with the equipment have a warranty of only 6 months).

All equipment (mobile phones, tablets, laptops…) has a 2-year warranty.

All accessories (Speakers, earphones…) are guaranteed for 6 months.

Broken equipment sent to Skybluelectronics without prior notice will not be accepted. All requests for technical assistance must be sent to [email protected].

The period for repairing damaged equipment under warranty depends exclusively on the manufacturer or the entity designated by him to carry out the repair. Skybluelectronics will not be responsible for any repair deadlines and the customer should contact the official manufacturer/repair.

In case of warranty failures, the shipping costs of the damaged item are the sole responsibility of the customer, and only products that are still within 14 days after receipt of the order will be accepted for exchange.

Whenever a malfunction occurs after 14 days, Skybluelectronics will provide all necessary information (name, address and telephone) so that the customer can establish contact with the manufacturer/official representative, thus ensuring the customer’s guarantee. It will be necessary to present the invoice issued by Alfatalent Unipessoal Lda, as well as any manuals and product accessories, so that the guarantee is correctly validated with the manufacturer / representative.

1. e) If the manufacturer of the item purchased at Skybluelectronics does not have a representative or repairer in Portugal or in the country where it was sold, the customer must communicate the shipment to Skybluelectronics, so that we can broker the warranty with the manufacturer or repairer, however the same will remain the responsibility of the manufacturer, as indicated in point 6(b).

Products sent to Skybluelectronics must be accompanied by the invoice, manuals, accessories and original packaging. In case of confirmation of the failure, the product will be replaced by a similar one, as long as it is available in stock. If the damage is not confirmed, the shipping costs will be entirely the responsibility of the customer.